Thursday, January 10, 2008

Amazon: Put Buyers First? What a Concept

My Christmas story — the one I’ve been telling and retelling these last 10 days — began on Friday, Dec. 21.

It was early in the morning, and I had awoken with the sudden, sinking realization that a present I had bought for one of my sons hadn’t yet arrived. It wasn’t just any present either; it was a PlayStation 3, a $500 item, and a gift, I happened to know from my sources, that he was hoping for.

Like most things I buy online, the PlayStation had come from Amazon.com. So I went to the site and tracked the package — something, thankfully, that is a snap to do on Amazon. What I saw made my heart sink: the package had not only been shipped, it had been delivered to my apartment building days earlier and signed for by one of my neighbors. I knocked on my neighbor’s door, and asked if she still had the PlayStation. No, she said; after signing for it, she had put it downstairs in the hallway.


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